Although this is not the keyfactor to help you identify a trustworthy hosting supplier from a bad one and a reseller from a real provider, having the option to call and speak with a live person is an indicator that you aren't working with a one-person service provider and that you'll be able to reach someone whenever you're in need of assistance. The telephone support for website hosting services may range from basic to dedicated, therefore the issues which can be resolved through a phone call differ based on the specific provider. Generally, these issues are simpler and feature billing or first level technical issues as more difficult problems generally require a support ticket where both you and the system administrators can follow the proceedings with a given issue. However, being able to call your provider will save you considerable time and efforts for the countless small things which may eventually appear at the time you manage your hosting account.

Phone Support in Hosting

If you choose to get one of our hosting plans, you'll be able to get hold of our customer support crew over the telephone for 14 hrs a day. We will help you choose the most suitable package for your web sites as we believe that it's better to discuss such issues with a live person. In case you already have an account, we are able to help you with any sales/billing questions as well as general issues, even with some tech problems that do not need a long time or escalation to an administrator as it'll be more appropriate to open a support ticket for time-consuming matters and have all the correspondence in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you're able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours daily as part of the support services for each semi-dedicated server package that we offer. As some issues are more difficult and time-consuming, you'll have to open a support ticket in case you experience such a problem, but for all your billing, general or minor technical issues you can always phone us and we'll assist you immediately in order to save you the time you will have to spend on opening a ticket. Even if you do not have an account yet, you are able to find out whether you can host your sites on our cutting-edge cloud platform or you're able to get any other general info about our semi-dedicated services. We have local numbers in the United States of America, the United Kingdom and Australia along with an international number, so that you can call the one which is closer to your location.