Help and Support Channels
A 1–hour Inquiry Response Guarantee
Each ticket you post to our tech support staff will be attended to in approximately 60 minutes. The standard issues will be taken care of straight away. Nevertheless, if the support request you have sent us requires some help from a skilled technician, we are going to forward the ticket to him and will inform you about the hold–off.
Top–class Customer Assist Service
We’ll be on line for you 24/7/365 to give you useful information and client support and also to help you with any difficulty that you could possibly run into when working with your virtual server. We are able to support you with all pre–configured applications, including your OS, server admin panel (dependent upon the VPS type) and the Web Hosting Control Panel created completely by our company.
An Informative Help Zone
A comprehensive and frequently updated knowledge base is integrated into our custom–built Web Hosting Control Panel. It provides quick tips about how to perform all the basic web site maintenance duties. The Help section offers in–depth how–to tutorials and step–by–step video tutorials. You can reach the Help area by clicking the Help or Video buttons in the upper right side of each Control Panel section.