Client Support Channels
A 60–Minute Response Guarantee
All your support requests will be responded to within maximum one hour after the support ticket or email is received. If your issue calls for additional assistance from an administrator, we’ll forward the trouble ticket or the e–mail to the person on duty then leave a note to inform you that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of our Managed Servers package, any of the server administration tasks included there will be completed whenever you wish.
A Topflight Customer Support Service
Should you require any assistance working with our Web Hosting Control Panel or with any of the apps that we have installed on the server for you, do reach the client support staff at any time through the ticketing system. What’s more, should you require help administering your server, you can make use of the Managed Servers package, that includes weekly OS updates, software installation and troubleshooting services, server monitoring and rebooting procedures, data backup hard drive space, etc.
An Intuitive Help Area
Every dedicated web hosting plan comes with our free–of–charge Web Hosting Control Panel, which boasts a circumstantial knowledge base and a set of how–to video tutorials. Whenever you require assistance while working with the Web Hosting Control Panel, just push the Videos or Help buttons located in the upper right corner.