There are different ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find no matter which company you opt for is a support ticket system. This is the least complicated channel of correspondence for a number of reasons. In case no client support team member is free at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably hit home. Also, you can copy ‘n’ paste extensive bits of info without needing to worry about typographical errors, and in case a certain issue needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in one place, so either party can always see the comments written by the other one. The negative side of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, which means that if you have to supply info or to adhere to instructions, you’ll need to use at least 2 different accounts and this number might grow in case you would like to manage several domain names. Furthermore, lots of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our hosting plans is not separate from the hosting account. It is part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it at any moment with only a couple of clicks, without ever leaving your web hosting account. The ticketing system offers a quick-search box, which will help you trace any ticket that you have already sent, in case you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to solve a specific problem even before you send a ticket. The ticket response time is no more than one hour, which suggests that you can obtain swift assistance whenever you need it and if our tech support team suggests that you do something in your hosting account, you can do it immediately without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you want to contact our client support staff representatives, you will be able to send a support ticket straight from your Hepsia Control Panel instead of using an entirely different help desk support platform like you’ll need to do with the majority of web hosting providers out there. Our integrated ticketing system will permit you to post a new ticket without hassles and to go through older tickets using a smart search box. Also, you will be able to have a look at the applicable knowledge base articles that our system will present you with in accordance with the category that you pick for your new ticket. You can accomplish all of the aforementioned things without signing out of your Control Panel at any moment, which suggests that if you face any issue or have a question, you can get in touch with our support engineers and solve the given issue in no more than 60 minutes using one platform.