24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and technical support for our hosting plans. Even if you are not our client yet and you have questions, we will assist you right away and give you the needed info, so as to give you a choice to make the very best decision when you buy a new web hosting account. We are available any time, including holidays and weekends, and we provide various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have multiple telephone numbers around the world, thus you're able to call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The standard response time is around 15-20 min, so you can forget about waiting for days to get assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get well-timed support, in particular when your website is not functioning effectively for whatever reason. Our semi-dedicated hosting plans feature 24/7 customer and technical support, therefore if something comes up, you're able to use several methods to let us know - telephone line with several local numbers around the world, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic issues, so if you do not have an account yet, for example, you're able to receive more information for our solutions, or we will help you with less complex tech matters. The other two methods are for strictly tech troubles or anything that is more time-consuming as it's much easier to follow the communication between you and our support crew. The guaranteed maximum answer time for them is only one hour, the typical one - 15-20 minutes, so you won't have to wait for a whole day in order to get assistance like you may need to do with other providers.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any kind of server-related issue or forvarious issues and questions regarding the pre-installed software your server comes with. In case you haven't ordered your VPS server plan yet, you'll be able to learn a lot more about our services by giving us a call or by employing our live chat service. For more tech problems, you'll be able to send an email message or open a support ticket via your billing Control Panel and you will get assistance within a maximum of one hour regardless of the time of the day, even on holidays and weekends. The actual response time usually does not extend past 30 mins. If you need assistance with third-party software, you are able to take advantage of the Managed Services upgrade which you can add to each VPS plan and our admins can help you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server through our company, you are able to contact us anytime using a number of channels and the max time that you'll have to wait for an answer is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech matter, you can open a support ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any basic questions or you'd like to find out about our website hosting solutions before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you're looking for assistance with third-party software that you are unable to install or operate properly, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.