One-Hour Response Guarantee in Hosting
With a hosting from us, you can forget about waiting around for hours on end, or even one whole day, to get a response to a customer support ticket or an e-mail. No matter when you contact us, we’ll respond to you within less than sixty minutes with any sales or technical queries you might have. In fact, our actual reaction time scarcely ever exceeds twenty-thirty minutes. Since we are at your disposal day and night, you’ll always receive assistance in a well-timed fashion and we know precisely how essential this is in the electronic era. Shortly after you contact us, we will respond to your inquiries. In case you chance upon any technical difficulty, we will resolve it on your behalf, or we’ll supply you with all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our blazing-fast support services. You will receive an answer to any ticket opened via the web hosting Control Panel or e-mail sent to our technical and customer support team in less than one hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes far less time to investigate and eliminate a problem. We will give you more details in case the solution involves something that needs to be done on your end. In case you contact us during weekends or official holidays, the response time will be precisely the same and given the fact that our support staff will be at your service 24/7, you will obtain instant help for any technical, billing or general issue whatever the hour.