In case you’re a website owner, a problem can always emerge and it doesn’t necessarily have to be connected with the hosting service itself. For example, something could go wrong when you bring an Internet application up to date or some important content may be edited or deleted unintendedly. Whatever the nature of the problem is, you’ll have to get in touch with the technical support team and ask them to recover a backup or to assist you in troubleshooting the problem that you’re experiencing. How promptly they’ll do it will predetermine the length of time that your websites will be offline. For given sites such as community portals or web stores, a continuous outage interval too often means losing visitors and cash. Therefore, it’s very important that you use the services of a company that provides not only a good client care service, but also a prompt one.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can forget about waiting around for hours on end, or even one whole day, to get a response to a customer support ticket or an e-mail. No matter when you contact us, we’ll respond to you within less than sixty minutes with any sales or technical queries you might have. In fact, our actual reaction time scarcely ever exceeds twenty-thirty minutes. Since we are at your disposal day and night, you’ll always receive assistance in a well-timed fashion and we know precisely how essential this is in the electronic era. Shortly after you contact us, we will respond to your inquiries. In case you chance upon any technical difficulty, we will resolve it on your behalf, or we’ll supply you with all the necessary information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our blazing-fast support services. You will receive an answer to any ticket opened via the web hosting Control Panel or e-mail sent to our technical and customer support team in less than one hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes far less time to investigate and eliminate a problem. We will give you more details in case the solution involves something that needs to be done on your end. In case you contact us during weekends or official holidays, the response time will be precisely the same and given the fact that our support staff will be at your service 24/7, you will obtain instant help for any technical, billing or general issue whatever the hour.